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Terms of Service

Last Updated: August 25, 2025

Welcome to B365 Solutions (“we,” “us,” or “our”). By accessing or using our website, all-in-one website/CRM platform, web chat services, AI employee solutions, or any other services provided by B365 Solutions LLC (collectively, the “Services”), you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By using our Services, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms. Our Services are designed for both individual consumers and businesses.

2. Description of Services

B365 Solutions provides innovative software solutions, including but not limited to:

  • All-in-One Website/CRM Platform: A comprehensive tool for managing your website and customer relationships, powered by HighLevel and our proprietary technology.

  • Web Chat Services: Real-time communication tools to enhance customer engagement.

  • AI Employee Solutions: Automated, AI-driven tools to streamline business operations.

  • SMS Communications: Tools for sending promotional offers, service updates, and other business-related notifications via text message.

  • Additional Services: Other tools and features as described on our website (www.b365solutions.com).

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with or without notice.

3. User Responsibilities

You agree to:

  • Provide accurate, complete, and up-to-date information when signing up for or using our Services.

  • Use the Services in compliance with all applicable local, state, federal, and international laws and regulations.

  • Not engage in any activity that could harm, disable, or impair the functionality of our Services, including but not limited to unauthorized access, data scraping, introducing malicious code, or attempting to bypass security measures.

  • Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.

  • Ensure that any data you provide or upload complies with applicable privacy laws and does not infringe on third-party rights.

4. Payment and Subscription Terms

  • Fees: Access to our Services may require payment of one-time fees, monthly subscriptions, or yearly subscriptions, as outlined during the purchase or subscription process.

  • Subscription Plans: We offer various subscription plans, including monthly and yearly options. Some Services include free trials, which may be canceled before the trial period ends to avoid charges. Customized Services (e.g., tailored software solutions) are non-returnable and non-refunded once delivered.

  • Billing: Subscriptions are billed on a recurring basis (monthly or yearly) unless canceled. You authorize us to charge your provided payment method (processed via Stripe or Square) for all applicable fees.

  • Free Trials: For Services with free trials, you may cancel before the trial period ends to avoid charges. If not canceled, the subscription will automatically convert to a paid plan at the end of the trial.

  • Refunds: One-time fees and subscription payments are non-refundable except as required by law or explicitly stated in our refund policy. Customized Services are non-returnable due to their tailored nature.

  • Cancellation: You may cancel your subscription at any time through your account settings or by contacting us. No refunds will be issued for partial billing periods.

5. Intellectual Property

All content, software, AI algorithms, and materials provided through the Services, including but not limited to text, graphics, code, and designs, are the property of B365 Solutions or its licensors (including HighLevel for certain CRM functionalities) and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for their intended purpose, subject to these Terms.

6. Data Privacy

We collect, store, and process user data through our website, CRM platform, AI-driven features, and SMS communications in accordance with our Privacy Policy, available at [www.b365solutions.com/privacy-policy]. By using our Services, you consent to such data practices. We utilize cloud hosting services to securely store data and comply with applicable data protection regulations, including but not limited to the Illinois Personal Information Protection Act (PIPA). You are responsible for ensuring that any data you provide complies with applicable privacy laws.

7. SMS Communications

By opting into SMS communications from B365 Solutions, you agree to the following:

  • Consent to Receive SMS Communications: By providing your mobile phone number and opting in, you expressly consent to receive SMS (text message) communications from B365 Solutions, including but not limited to promotional offers, service updates, appointment reminders, and other business-related notifications. These messages may be sent using an automated telephone dialing system or other automated technology.

  • Opt-In Process: To opt into SMS communications, you must confirm your subscription through a clear affirmative action, such as checking a box, clicking a confirmation button, or replying to a verification text with a keyword (e.g., “YES” or “SUBSCRIBE”). You represent that you are the owner or authorized user of the mobile phone number provided.

  • Message Frequency: The frequency of SMS messages may vary depending on your interactions with B365 Solutions and the services you use. We will strive to keep communications relevant and non-excessive.

  • Costs: Standard message and data rates may apply to SMS communications, as determined by your mobile carrier. B365 Solutions is not responsible for any charges incurred as a result of receiving our SMS messages.

  • Opting Out: You may opt out of SMS communications at any time by replying “STOP” or “UNSUBSCRIBE” to any message you receive or by contacting our support team at support@b365solutions.com. After opting out, you will no longer receive SMS communications from us, except for critical transactional messages (e.g., account security alerts) where required.

  • Privacy: Your mobile phone number and related information will be handled in accordance with our Privacy Policy, available at [www.b365solutions.com/privacy]. We will not share your phone number with third parties for their marketing purposes without your explicit consent.

  • Changes to SMS Terms: B365 Solutions reserves the right to modify these SMS terms at any time. Any changes will be communicated to you via SMS or email and will take effect upon notification. Continued use of SMS communications after such changes constitutes your acceptance of the updated terms.

8. Third-Party Services

Our Services may integrate with third-party providers, including:

  • Cloud Hosting: For secure data storage and processing.

  • Payment Processing: Stripe and Square for secure payment transactions.

  • CRM Platform: HighLevel for certain CRM functionalities.

These third-party services are subject to their own terms and privacy policies, which you agree to comply with when using our Services. B365 Solutions is not responsible for the performance or policies of these third-party providers.

9. Limitation of Liability

To the fullest extent permitted by law, B365 Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services, including but not limited to loss of data, profits, or business opportunities. Our total liability for any claim shall not exceed the amount paid by you for the Services in the preceding twelve (12) months. We are not liable for any issues arising from third-party services, including cloud hosting, payment processing, or HighLevel CRM.

10. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or secure, or that third-party services (e.g., Stripe, Square, HighLevel) will perform without issues.

11. Termination

We may suspend or terminate your access to the Services at our sole discretion, with or without notice, if you violate these Terms or engage in activities that harm our Services or other users. Upon termination, your right to use the Services will cease immediately, and any outstanding fees remain payable.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, USA, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of McHenry County, Illinois.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to our website (www.b365solutions.com). Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.

14. Contact Us

For questions or concerns about these Terms or our SMS communications, please contact us at:

  • Email: support@b365solutions.com

  • Address: 362 Hiawatha Dr, Lake in the Hills, IL 60156, USA

  • Website: www.b365solutions.com

By using B365 Solutions’ Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.