Question 1

How does the B365 subscription work?

Accepted Answer

You pay one B365 subscription for your package. Your payment method is charged automatically on your billing date, and every payment appears in your account with a receipt.

Question 2

What is the difference between Website and Website Plus?

Accepted Answer

Website is a professionally built and managed website with hosting, security, updates, contact forms and one business email account. Website Plus keeps that website and connects it to business tools such as customer management, online booking, business texting and phone, AI chat, review requests, estimates, customer invoicing, payment collection and follow up automation.

Question 3

Can I change my package later?

Accepted Answer

Yes. You can move between packages as your business changes. Upgrades and added services start when they are set up, and reductions take effect on your next billing date.

Question 4

What happens after I get started?

Accepted Answer

You tell us about your business, we confirm the right option with you, and we schedule an onboarding session to collect your content, branding and access details before your website goes live.

Question 5

Can B365 help connect my domain?

Accepted Answer

Yes. We guide you through connecting an existing domain or registering a new one, and we handle the technical setup on our side.

Question 6

Will I be able to preview my website first?

Accepted Answer

Yes. You review your website on a preview address and request changes before your domain is connected and the site goes live.

Question 7

Do I own my domain?

Accepted Answer

Yes. Your domain remains yours. If we register it on your behalf it is registered for your business and can be transferred to you.

Question 8

What support is included?

Accepted Answer

Website support is included with every package. You can reach our team by email at support@b365solutions.com or by phone on (847) 915-4032.

Frequently asked questions

Billing

Packages

Getting started

Support